The Role
Store Manager’s primary purpose is to ensure the store runs smoothly without issues, ensuring budgets are always met and leading by example.
This role will be responsible for:
- Continually review operational reports and records to ensure company policies and procedures are being upheld.
- Ensuring set up and set down processes are implemented and run smoothly.
- Daily reports are reviewed and sent to relevant management making sure all figures balance.
- Monitor store transfers, damaged returns and CS inventory ensuring correct levels of store inventory are kept at all times.
- Define responsibilities of sales team making sure all tasks are being completed to the expected standard.
- Conduct orientation and regular training, coach and develop the team.
- Ensure store sales targets are continuously being achieved.
- Deal with elevated clients and support team where necessary.
- Liaise with SGA Human Resources Manager and Brand Manager on recruitment of the best candidates for the business.
- Provide ongoing feedback to the Brand Manager on staff performance.
- To be always fully qualified in Tissot e-learning.
- Conduct ongoing sales coaching to ensure selling skills are of the highest standard.
- Work with TISSOT Marketing & Communications Team to develop and co-ordinate events.
- Boutique Public Relations.
- Work closely with Centre Management to maximise opportunities.
- Develop relationships with tour operators.
The person in this role would need to have the following skills and experience:
- Tertiary qualifications in Business Administration preferred.
- Minimum 5 years retail experience in high-range/premium sector preferred.
- Highly developed and proven Customer Service Skills.
- Proven staff Management experience.
- Computer literacy skills: Word, Excel.
- Excellent organisational skills.
- Excellent oral and written communication skills.
- Numerical and financial skills.
- Strong analytical and problem solving skills.
- Effective time management skills.
- Team player.
- Energy, drive and enthusiasm.
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